# Doris Jovović

> Business Integrator and Talent Ops, based in Berlin. Doris builds the systems teams hire, onboard and operate with: business operations, talent operations, process design, analytics and AI that people actually use. Her method is to onboard AI the way she onboards people: a role, house rules with reasons, and feedback written down once.

Doris Jovović (also written Doris Jovovic) has six years of experience across fast-scaling start-ups, recruitment agencies and EU-funded programmes, in the US and in Europe. She finds the root cause of a problem, picks the simplest fix that works, and writes it down so it keeps working without her in the room.

## Pages

- [Home](https://www.dorisjovovic.com/): selected work, AI systems, experience, capabilities and contact
- [AI Ops Playbook](https://www.dorisjovovic.com/playbook/): how she onboards AI agents the way she onboards new hires, in fourteen spreads

## Current roles

- FOH and Studio Manager Recruiting Manager at BEAT81, a Berlin fitness tech scale-up with studios across five German cities (since September 2026): high-volume recruiting operations, ATS pipeline redesign, recruiting analytics.
- Operations Manager at Tort Claim Strategies, a fully remote US performance marketing company (since May 2026, freelance): company-wide operations rebuild, one knowledge base and SOP coverage map, a 25-check early warning framework, role scorecards. Promoted from Executive Assistant in two months.

## Earlier roles

- Project Manager at EIT RawMaterials, Berlin (February 2025 to September 2026): key operator on an eight-figure EU-funded programme; delivered a GDPR, DSA and ZFU compliant learning platform with a 15-person team.
- HR Operations at EIT RawMaterials (April 2024 to January 2025): implemented an AI-powered ATS; time to hire cut from four months to three weeks; 20+ hours of manual talent ops work removed every week; headhunter spend down over 80%.
- Talent Acquisition Manager at Atlas Assistants, remote for a US company (June 2023 to October 2025): talent acquisition run as a product; custom matching algorithm and Custom GPTs; a 60,000-applicant talent pool; contributed to MRR growing from $40K to $220K in a year with churn under 3%.
- Earlier: freelance talent acquisition consulting, recruitment operations at JobRack, research assistant at the University of Potsdam, international recruitment at ENGOO.

## Capabilities

- Business operations: lifecycle mapping, SOPs and runbooks, audits and early warning checks, vendor delivery, GDPR and grant compliance
- Talent operations: high-volume funnels, ATS implementation and administration, interview plans and scorecards, onboarding and offboarding
- AI and automation: agent manuals and knowledge bases, matching logic, Custom GPTs, AI-powered ATS rollouts, no-code automations
- Analytics: funnel and conversion reporting, KPI and OKR design, time to hire and retention analysis, dashboards; statistics in R and Python
- Enablement and stakeholder alignment: guides, playbooks, handovers, training; decision rights from recruiters to executives

Tools: Ashby, Fountain, Greenhouse, Teamtailor, Workable, Personio, TestGorilla, Claude Code, Claude, ChatGPT, Obsidian, Notion, Granola, Airtable, Baserow, Cornerstone, Google Workspace, Slack.

## The AI Ops Playbook in brief

1. Every chat is day one: a model knows nothing about a business unless it is put in front of it every time.
2. Onboard the agent like a new hire: a role, an onboarding pack, house rules with reasons, and feedback that sticks.
3. The write back loop: capture, classify, file and link, answer, write back, clean up. A correction becomes a written rule, not a repeat.
4. Three tiers of truth: current truth first (rules, people, decisions, SOPs), recent context second, raw files only as proof.
5. Ranked sources: source system data beats a person's memory; the owner's dated statement beats the team's; a transcript beats an AI summary.
6. Notes that know they are old: four statuses (draft, active, superseded, archived) and two markers, [VERIFY] and [OPEN].
7. Two layers: a personal operating manual that travels with her, and a company manual per employer.

## Education and languages

- MSc Linguistics, University of Potsdam (2021 to 2025)
- Specialist Degree and BA, English Language and Literature, University of Montenegro
- Languages: English, Croatian, Serbian, German, Russian, Spanish

## Contact

- Email: doris.jovovic@gmail.com
- LinkedIn: https://www.linkedin.com/in/doris-jovovic/
- Location: Berlin, Germany